Refund policy


We offer a 2-year warranty for each Pet Time product, for all defects in material and workmanship.

This warranty is implied in the event of responsible use of the product. Exposure of the product to strong chemicals such as salt, chlorine or others that will result in discoloration or damage to the material, or damage caused by dog ​​chewing, exposure to pool water, violent contact with a solid object, etc., will be considered misuse and the warranty will be void.

If the item has a manufacturing defect, we will issue you a full refund or replace it free of charge (which means we will also cover all shipping costs, including shipping you paid to return the defective item to us).


All Pet Time collars and leashes are handmade to order, so we cannot accept any returns and refunds